AI automation and business process automation
Approvals, intake, notifications, and reporting moved off people and into documented, auditable Power Automate and Graph API workflows your team can own.
Short answer
AI automation consulting, also called business process automation or BPA, replaces manual steps with Power Automate flows, Graph API pipelines, and Copilot Studio agents inside Microsoft 365. Puget Sound AI builds them at a fixed price for public sector and commercial organizations in commercial, GCC, and GCC High tenants.
What we automate.
Every flow is documented, logged, and handed over with a runbook.
Power Automate workflows
Automated, scheduled, and instant flows with approval chains, escalation, and error handling.
Graph API automation
Identity, license, mailbox, Teams, and SharePoint operations with least-privilege service principals and audit logs.
SharePoint processes
List-driven workflows, document processing, site provisioning, and approval routing, tied to Purview retention.
Teams processes
Channel provisioning, external access reviews, and notifications triggered by Teams events.
Identity and license hygiene
Orphaned accounts, unused licenses, role audits, and access reviews on a schedule.
Compliance evidence
Audit logging, records handling on your retention schedule, and evidence collection for frameworks like NIST 800-171.
How an automation build runs.
- 20 minutes
Scoping call
The process, the systems it touches, and a fixed-price quote.
- Week 1
Process map
Every step, owner, and exception, written down and signed off.
- Weeks 1 to 3
Build and test
Flows built in your tenant with error handling and logging, tested on real cases.
- Handoff
Document and train
Runbooks, exports, and a walkthrough so your team can change the flow later.
The tools underneath.
We use the simplest tool that does the job, and document why.
- Power Automate for flows on standard and premium connectors, including agent flows that Copilot Studio agents call as tools.
- Microsoft Graph API for operations connectors cannot reach, authenticated with short-lived, least-privilege tokens.
- PowerShell for Exchange Online, SharePoint, and Entra ID administration that sits outside Power Platform.
- Power Apps and Power Pages for intake forms and dashboards that start backend automation.
Automation questions
What kinds of work do you automate?
Approvals, intake forms, document routing, reporting, license and account reviews, and any process that moves data between Microsoft 365 apps by hand.
Which connectors are available in government clouds?
The core Microsoft 365 connectors, Dataverse, and HTTP with Entra ID for Microsoft Graph. Third-party connectors are more limited than in commercial, so we confirm your catalog before design.
Can automation be bought under the micro-purchase threshold?
Often, yes. A single focused workflow can usually be scoped under the $15,000 federal micro-purchase threshold, and larger work fits simplified acquisition.
Who maintains the flows after handoff?
Your team. Every flow ships with documentation and a walkthrough, and our Power Automate course teaches admins to own and extend it.
Train your team first.
Process owners who know Power Automate keep automations alive after handoff. The one-day course covers it.
Train your team on the AI you already pay for.
Tell us who needs training and we will send a recommended program and a fixed price. Or book 20 minutes and talk it through.