Copilot Studio consultant and developer
Copilot Studio agents built and governed in your tenant: grounded in your own content, able to take action, and documented so your team can run them.
Short answer
Copilot Studio development is building custom AI agents in Microsoft Copilot Studio that answer from your own approved sources, call tools and agent flows to take action, and log what they do. Puget Sound AI builds them at a fixed price for commercial, GCC, and GCC High tenants.
Agents we build.
Each one is scoped to your use case, your cloud, and your compliance requirements.
Citation-bound knowledge agents
Answers drawn from approved SharePoint libraries and policies, each traceable to a document and section. When the answer is not in your sources, the agent says so.
Orchestrated multi-tool agents
Agents that pick the right tool at runtime: Graph API lookups, agent flows, SharePoint retrieval, or an MCP server.
Administrative agents
License checks, identity governance tasks, mailbox classification, and group management, with an audit log on every action.
Self-service agents in Teams
Staff-facing agents for policy questions, intake, approvals, and records lookup, with no human dispatcher in the loop.
MCP-backed agents
Agents connected to a Model Context Protocol server inside your boundary, for governed access to backend systems without one-off connectors.
Audit-ready by default
Every agent ships with architecture diagrams, configuration exports, a data flow map, and a runbook your security team can review.
How an agent build runs.
Fixed scope and defined deliverables.
- 20 minutes
Scoping call
Your use case, data sources, access, and cloud. Ends with a fixed-price quote.
- Week 1
Architecture
A written spec for design, tool routing, data sources, authentication, and logging, signed off before build.
- Weeks 2 to 4
Build in your tenant
All work happens in your environment, with weekly demos your security team can join.
- Before launch
Testing
User acceptance testing plus edge cases and adversarial inputs, so routing failures surface before production.
- Handoff
Documentation and training
Diagrams, exports, a runbook, and a training session so your team can run and extend the agent.
Where agents earn their keep.
Common first agents in commercial and government tenants.
- Policy and procedure lookup with exact text and citations, so answers stay consistent across teams.
- HR and benefits intake that collects structured information and creates records without manual routing.
- IT help desk answers and Graph API actions for license checks, group membership, and ticket routing.
- Contract and document questions answered against your own libraries, with sources.
- Client intake and routing for legal, accounting, and professional services firms.
- Onboarding agents that walk new hires through tasks and point them to the right documents.
Copilot Studio development questions
What is the difference between Microsoft Copilot and a Copilot Studio agent?
Microsoft Copilot is the general assistant in Word, Excel, Outlook, and Teams. A Copilot Studio agent is built for one job, with its own knowledge sources, tools, and rules, and it can take actions such as filing a request or updating a record.
What does Copilot Studio cost to run?
Copilot Studio bills in Copilot Credits, bought as prepaid capacity packs of 25,000 credits a month or billed pay-as-you-go through Azure in commercial tenants. Credits used depend on the agent design and how often people use it. We forecast credit use before launch.
How do you keep an agent from making things up?
Through design and testing. Knowledge agents answer from approved sources with citations and say when no source covers a question. Before launch we test against a set of real questions and fix what fails.
Do we need an MCP server?
Not for most agents. Agents that call several systems benefit from a Model Context Protocol server, because authentication, logging, and policy live in one place.
Can you build agents for regulated work?
Yes. For CJIS, CMMC, or HIPAA-scoped work we restrict connectors, document data flows, and configure audit logging, and we deliver documentation your compliance team can review. Your assessor makes the compliance determination.
Train your team first.
Teams that know Copilot Studio own their agents longer. Admins can take the two-day course before or after a build.
Scope your first agent.
Bring one process that takes too long. In 20 minutes we can tell you whether an agent fits and what it will cost.