Records Intake Routing Agent
Conversational agent triages inbound case records and routes them to the right queue inside the tenant. No manual queue management.
Copilot Studio agents and Power Automate flows, built inside your government tenant by the engineer who shipped 19 production systems this year. Working systems, not roadmaps.
UEI SU4QWJZWXY97 CAGE 17DX6 WA UBI 605891962 NAICS 541512 · 611420 · 541519
A sample of the 19 production systems deployed this year, every one running inside a government tenant.
Conversational agent triages inbound case records and routes them to the right queue inside the tenant. No manual queue management.
Verbatim, citation-bound answers from official personnel documentation. Zero summarization, zero paraphrasing; eliminates exposure from misquoted policy.
Internal agent dynamically composing multi-step Graph API and PowerShell workflows from natural language input. Tier-3 admin operations performed safely by non-scripters.
Python + PowerShell + AI agent pipeline using contextual inference to identify reclaimable M365 GCC licenses. Surfaces reclamation opportunities no rule-based logic could detect.
PowerShell + local SLM pipeline inferring department ownership for thousands of legacy mailboxes predating the organization's identity schema. Unblocked investigations stalled indefinitely.
Python/PowerShell Model Context Protocol server exposing standardized, policy-compliant tooling to cloud-based AI agents. A reusable automation foundation every deployed agent plugs into.
Global admin–facing Copilot Studio agent that dynamically generates Graph and REST API requests, validates URIs, and executes multistep workflows in sequence via Power Automate. Self-healing execution: Microsoft documentation is used for grounding at runtime to correct hallucinated endpoints before they fire.
RAG-grounded Copilot Studio agent deployed to all agency staff. Converts technical, specialized, or jargon-heavy language into plain, neutral, and inclusive communication aligned with agency style standards. Ensures universal community access across all written communications.
Details available under NDA to qualified contracting officers and prime contractors. Request access
You already own M365. Most of it is underused. We build the Copilot Studio agents and Power Automate flows that fix that, inside your GCC boundary, compliantly, fast. Training, assessments, and full-build engagements all available.
VOSB, SAM-active, production-proven M365 GCC AI and automation expertise on your SOW. One senior engineer who has shipped 19 production systems this year. No layers. No junior bait-and-switch.
A training workshop or AI Readiness Assessment is the low-risk way to see how Puget Sound AI works before a larger engagement. Most workshops fall under the $10K micro-purchase threshold.
Puget Sound AI is a Washington small business and VOSB based in Puyallup. A GCC AI Governance and Readiness Assessment ($35,000 fixed) fits the Direct Buy Level 1 threshold. A single-workflow deployment fits Level 2. UBI 605891962. WEBS registered.
Every service is built for GCC constraints from day one, not retrofitted from commercial offerings.
2–3 production-ready AI workflows delivered inside your GCC tenant in 6–8 weeks. Process discovery, build, training, governance documentation, and a 90-day expansion roadmap; all included, fixed price, no surprises.
Copilot Studio agents with generative orchestration, citation-bound retrieval, and MCP-backed tooling built for government accuracy requirements.
Copilot Studio agent development for GCCGraph API-backed Power Automate workflows and Power Apps that eliminate manual processes at scale with full audit trails.
Power Automate automation for GCCTenant-wide governance across Exchange, Teams, SharePoint, Purview, and Entra ID. Compliance-first, zero-trust by default.
M365 GCC architecture and governanceHands-on training on Copilot, Power Platform, and AI tools delivered by the engineer who built production systems with them.
GCC Copilot training workshopsA structured 2-week review of your GCC environment: governance gaps, data protection posture, Copilot readiness, and a 90-day remediation roadmap. $12,000–$22,000.
GCC AI readiness assessment detailsNo account managers. No junior consultants. The person who scopes your work is the same person who builds and delivers it.
Most firms claim GCC experience. Few have 19 production AI systems shipped this year in production GCC environments, with $256K+ in documented cost avoidance and 21+ FTE-years of recovered labor to show for it.
VOSB, VetCert in progress. Supports your agency's veteran-owned small business contracting goals.
Productized engagements with defined deliverables and timelines. You know what you're getting before we start.
We don't resell Microsoft licenses and carry no partner quota. Every recommendation is about making the licenses you already own work.
SAM.gov registered, VOSB designated, and set up to work directly with federal contracting vehicles.
The questions procurement officers, IT directors, and prime BD teams ask most.
GCC and GCC High from the start, not adapted from commercial patterns. Nineteen AI systems have been engineered and deployed this year in production GCC environments. We understand the data residency boundaries, feature-parity gaps, connector restrictions, and compliance constraints that separate GCC from commercial Microsoft 365.
Yes. A sole practitioner is the model, not a limitation. You get the senior architect who scopes, builds, and delivers the work directly: no account managers, no junior bait-and-switch, no layers. For larger engagements we team with qualified subcontractors under written agreements. All work is fixed-scope with documented deliverables, architecture diagrams, and operational runbooks.
Puget Sound AI is a Veteran-Owned Small Business (VOSB). Our SBA VetCert application is in progress. We are SAM.gov active (UEI SU4QWJZWXY97, CAGE 17DX6) and available through standard small business set-asides, micro-purchase, SAP (FAR 13), and as a VOSB subcontractor or teaming partner to any prime. Once VetCert is finalized, VOSB set-aside awards will be available directly.
After a scoping call, most engagements start within two weeks. The AI Readiness Assessment is 2 weeks (fixed price). The GCC AI Jumpstart delivers 2–3 production AI workflows in 6–8 weeks. Targeted automations (a single Power Automate workflow or Copilot Studio agent) can often be scoped and delivered in 2–4 weeks depending on complexity and environment access.
Book a 20-minute scoping call or send a message. We respond within one business day.